Why do I need the Location Detection Plugin?
If you are in New Jersey you must share your location in order to log in. If you already have Location Services enabled, you may be asked to allow Betfair to view your location, and you must agree in order to be able to wager. If you have Location Services blocked or disabled, you will need to reset your location settings to allow Betfair to detect your location using your device so we can comply with state regulations.
What is the Location Detection Plugin? The location detection plugin is a piece of software downloaded within your browser which allows us to pinpoint your location using your wireless internet connection.
If you don’t have a wifi adapter and need assistance, please contact our Customer Service team here: How to enable your Wi-Fi for Mac and Windows: Windows Users:
Do I need to install the location detection plugin every time I access the site? Once the location detection plugin has been downloaded onto your computer, you will not need to install it on that device again. However, If you are accessing Betfair Casino on a new device you will be required to install the plugin.
How can check if the location detection plugin is installed correctly on my PC? If you have forgotten whether or not you have installed the location detection plugin, please login to your account, select your username from the top right hand side of the site and from the dropdown menu choose the option 'Location Detection Status'. By selecting this, the site will run a check and confirm to you whether you have the location detection plugin installed or not.
I have installed the location detection plugin however I am still unable to launch a game on the site? If you have installed the location detection plugin but are still unable to launch a game on the site, it may be due to either of these reasons:
Mac OS Users:
Do I need to install the location detection plugin on my mobile or tablet? No, you will not need to install the location detection plugin on your mobile or tablet, as these products have built-in wifi capabilities which allow us to confirm your location.
If you don’t have a wifi adapter and need assistance, please contact our Customer Service team here:
How to enable your Wi-Fi for Mac and Windows: